Communication is an essential component of business. While communication is a natural part of the human experience, it\u2019s important to consider how you will communicate in a positive and effective manner that aligns with your responsibilities and reputation as a business professional.<\/p>\n\n
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Reflection Activity<\/h3>\n1. Describe the process of communication.\n2. Name at least four essential components of communication.\n3. What role does context play in communication?\n4. What responsibilities do you have as a communicator?\n5. What are three attributes of an ethical communicator?<\/p>\n\n
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<\/h3>\nChannel<\/strong> - The channel is the way in which a message or messages travel between source and receiver (McLean, 2005).\nCommunication<\/strong> - The process of understanding and sharing meaning (Pearson Nelson, 2000).\nContext<\/strong> - Involves the setting, scene, and expectations of the individuals involved (McLean, 2005).\nEnvironment<\/strong> - The atmosphere, physical and psychological, where you send and receive messages (McLean, 2005).\nFeedback<\/strong> - Messages the receiver sends back to the source.\nGroup Communication<\/strong> - A dynamic process where a small number of people engage in a conversation (McLean, 2005).\nInterference<\/strong> - Anything that blocks or changes the source\u2019s intended meaning of the message (McLean, 2005).\nInterpersonal Communication<\/strong> - Normally involves two people, and can range from intimate and very personal to formal and impersonal.\nIntrapersonal Communication<\/strong> - Involves one person; it is often called \u201cself-talk\u201d (Wood, 1997).\nMass Communication<\/strong> - Mass communication involves sending a single message to a group.\nMessage<\/strong> - The stimulus or meaning produced by the source for the receiver or audience (McLean, 2005).\nNonverbal<\/strong> - Any message inferred through observation of another person.\nPublic Communication<\/strong> - In public communication, one person speaks to a group of people; the same is true of public written communication, where one person writes a message to be read by a small or large group.\nReceiver<\/strong> - Receives the message from the source, analyzing and interpreting the message in ways both intended and unintended by the source (McLean, 2005).\nSource<\/strong> - Imagines, creates, and sends the message.\nVerbal (or oral) Communication<\/strong> - Is any message conveyed through speech.\nWritten Communication<\/strong> - Is any message using the written word.<\/p>\n\n The International Association of Business Communicators (IABC) is a global network of communication professionals committed to improving organizational effectiveness through strategic communication. http:\/\/www.iabc.com<\/a><\/p>\n Purdue University\u2019s Online Writing Lab (OWL) provides a wealth of resources for writing projects. http:\/\/owl.english.purdue.edu<\/a><\/p>\n\n All images (unless otherwise indicated) are from the open sharing photo site Unsplash.com<\/p>\n Habermas, J. (1984). The theory of communicative action<\/em>. Boston, MA: Beacon Press.<\/p>\n Hawkins, A. (2016). The communication process communication media noise encoding decoding<\/em> [Slideplayer page]. Retrieved from http:\/\/slideplayer.com\/slide\/8676926\/<\/a><\/p>\nAdditional Resources<\/h2>\n
Chapter References<\/h2>\n